Terms & Conditions
These general terms and conditions were last updated on 230531. The terms and conditions applies unless mandatory law stipulates otherwise.
We reserve the right to change these terms and conditions from time to time. The terms and conditions that were available on the website at the time of your purchase are those that are valid between us. We recommend that you save these general terms and conditions. Binding agreement are entered into when you receive order confirmation from us.
These conditions apply when you make a purchase at https://thomthom.se. If you shop through a company, section 6 in this terms and conditions does not apply.
1. Business information
The content of this online store is provided, updated and managed by the following enterprise:
Mibinamet AB
Minpostbox 1220
Brahegatan 1
41514 Göteborg
SWEDEN
Corporate identity number: 559223-0535
E-mail address: info@thomthom.se
2. ATTENTION
2.1 The following, at this section 2, applies unless mandatory law stipulates otherwise.
2.2 We at Mibinamet AB especially want to draw the customer’s attention to the fact that we have no responsibility in any cases for laws and regulations in the country you are in (the product is regulated in many countries). The customer bears full responsibility for ensuring that the goods are legal and possible to bring into the country.
2.3 The goods comply with legislation in Sweden.
2.4 We can not and will not make any claims about the legal status of these products in other countries. We are not responsible for damage or loss of products caused by any act or omission of the customs authority or due to the item not reaching the customer due to the item not being legal in the customer’s country.
2.5 We do not refund money on orders seized or take any responsibility for legal sanctions or measures due to the same arising from orders outside Sweden. The person(s) ordering products from this website hereby accept all responsibility regarding the legal status and import and customs regulations of the products that will be shipped. Neither we nor any of our directors, employees or agents will be liable for any damages of any kind arising out of or in connection with the use of this website or products, including compensatory, direct, indirect or consequential damages.
2.6 Should the goods thus be stopped in transport on the way to the customer and it depends on legislation or regulations in the country of the buyer, we are not responsible for this and will not make a refund.
2.7 To order you have to be at least 18 years old and be aware that the products may not be used for purposes other than technical purposes. To avoid misunderstandings, the products must not be used as food or any other form of human consumption.
3. Payment, products and pricing
3.1 Each item is listed with a price including VAT and without shipping costs. The total amount is shown in the ordering process at checkout.
3.2 The product images on the website do not guarantee that the exact appearance and nature of the item is reproduced. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice.
3.3 The price is subject to change where the valid price is the price that appears on the website from time to time, (this does not apply if the price is clearly unreasonable, for example in the case of typing errors).Payment terms are indicated in the shopping cart depending on the selected payment method.
3.4 These are our options for payment method:
- Swish (only Sweden)
Carry out your purchase with payment through Swish. After you have confirmed your purchase at checkout and entered your mobile number, you will be able to choose the Swish payment method. When choosing the Swish payment method, you must open the Swish app on your phone. Then follow the instructions on the phone to complete the purchase. Once the payment is approved, you will automatically be sent to the order confirmation page. Note that you must also have a valid Bank ID installed in order to make a purchase through Swish.
- Bank Transfer
When paying from abroad (outside Sweden), payment can be made by deposit to our account in the bank Nordea Bank Abp.
- Debit and Credit Cards, takes place through our third-party supplier Straal (VISA and MASTERCARD)
As a customer, you can choose to pay for your order by card which takes place through our third-party supplier Straal. When paying by card, you can use VISA or Mastercard. Card purchases are free of charge. When ordering, a reservation of the purchase amount is made on your account. The money is deducted when the goods are sent.
3.5 Items placed in the shopping bag are not reserved until orders are placed and confirmed.
4. Shipments
4.1 The shipping cost for each order may vary depending on the size, your location or the weight of the items ordered. The cost and available delivery methods are clearly indicated during the ordering process at checkout.
4.2 We currently only ship to countries within the European Economic Area (EEA). We use the nordic postal service Postnord for our shipments inside Sweden.rFor shipments outside Sweden we use DHL and Postnord.
4.3 Due to legal differences, we reserve the right to stop shipping to certain countries and/or cancel orders due to such conditions.
4.4 If for any reason we are unable to ship your order, we will inform you as soon as possible. If we have already received payment for such an order, we will refund the relevant amount using the same payment method you used when placing your order, to the extent possible. If for any reason the refund must be made in a different way, an employee of ours will contact you to ensure that the refund can be made.
4.5 The delivery is normally 2-10 workdays from the day of order, depending on your location. If delivery time for an item should differ from the usual delivery time, it will be stated at the page of that item.
4.6 As a customer you have the right to cancel your purchase if your shipment is delayed. We will do everything we can to make sure your shipment is delivered.
4.7 When shipping inside Sweden, you can choose between the following trackable shipment options offered by Postnord:
(i) Postnord Goods letter 1st class – To mailbox, trackable – SEK 50
(ii) Postnord Registered letter – To agent, trackable – SEK 85
4.8 When shipping outside Sweden you can choose between the following trackable shipment options:
(iii) DHL express – 1-2 day delivery, delivery location selectable, trackable – SEK 360
(iv) Postnord – 2-7 day delivery, trackable* – SEK 144
*Shipments to the Czech Republic are not trackable, otherwise the same conditions and price.
4.9 If you do not pick up your package within the prescribed time, we charge you the fee which arise to ship your package back to us.
5. Returns and complains
5.1 You are only entitled to return goods as a result of section 6 below, complaints or exchange of goods.
5.2 Returns are at your own expense unless we have sent you the wrong item or in the event of an approved complaint. Returns are not to be sent as cash on delivery.
Returns are sent to, at your expense, unless we have sent you the wrong item or in the event of an approved complaint:
Mibinamet AB
Minpostbox 1220
Brahegatan 1
41514 Göteborg
5.3 If you have received a defective, delayed or mis-shipped item, please contact our customer service immediately at support@thomthom.se. Please describe the error in as much detail as possible. If we cannot solve the problem, you can of course complain about the product. A consumer always has the right to complain about a product that is faulty or delayed.This right to complain, for consumers, exists for three years from receipt of the goods. A reasonable time to indicate a defect in the product is no later than 2 months after the defect was discovered.
5.4 If you want to make a complaint about your purchase, we would like you to notify us in writing to support@thomthom.se. If the products have faults or defects, depending on the circumstances, you can demand that the fault be rectified, demand a new delivery, price reduction, compensation or that the purchase be cancelled.
5.5 If you have a problem with a product you have purchased from us and have not been able to resolve the dispute with us, you can also submit your complaint to the EU online dispute resolution platform (ODR platform). You can find the ODR platform here: http://ec.europa.eu/odr.
5.6 In the event of a dispute, we refer to the General Complaints Board (Allmänna Reklamationsnämnden), www.arn.se or Box 174, 101 23 Stockholm. We always follow the committee’s recommendations.
5.7 We are able to make changes and accept cancellations until the item is shipped from our warehouse. If the item has been shipped from our warehouse, you must use the right of withdrawal.
6. Right of withdrawal
6.1 We follow the Swedish Act on Distance Contracts (Lag (2005:59) om distansavtal och avtal utanför affärslokaler), which means you have the right to return ordered goods without declaring a reason for doing so. Your right of withdrawal (the withdrawal period) requires that you inform us that you want to use the right of withdrawal no later than 14 days after you have received the delivery
6.2 You do not have the right to cancel if the item cannot be returned due to its nature.
6.3 When you have exercised your right of withdrawal you are obliged to keep the item in the same good condition as when you received it. You may not use it, but you can carefully examine it. If the product is damaged or lost due to your carelessness, you lose the right to withdrawal.
6.4 If you as a customer have handled the item to a greater extent than necessary to determine its qualities or features, and by doing so having caused the returned item to lose value, we have the right to deduct a sum corresponding to the lost value of the item on the refund. Value reduction will be assessed from case to case.
6.5 If you wish to return your order, please notify us and clearly state that you regret your purchase, in writing to support@thomthom.se. Alternatively, you can complete and submit the Swedish Consumer Agency’s standard form: https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett and send it to us to support@thomthom.se or to the address below.
Returns are sent to, at your expense:
Mibinamet AB
Minpostbox 1220
Brahegatan 1
41514 Göteborg
6.6 You can read more about the Swedish Act on Distance Contracts at the Swedish Consumer Agency: https://www.konsumentverket.se/languages/english-engelska/
7. Refunds
7.1 If you use your right to withdraw or otherwise have a right to refund, we will refund your purchase at the earliest opportunity or at the latest within 30 days of receipt of your item. You as a customer will be responsible for the return costs of the item. You need to send back the item to us, otherwise we will not give you a refund.
8. Limitation of liability
8.1 We reserve ourselves for possible writing errors, changes, final sales etc. We do not guarantee that the images on this website reflect the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try to exhibit the products as truthfully as possible. All media and information about our products spread through our communication channels is entirely for educational purposes.
8.2 The customer recognises that no products purchased from the vendor are meant as human food, animal feed, or are in any way intended for human consumption. The customer recognises that all products sold by the vendor are meant for technical use only. The customer accepts that ingestion and preparation for ingestion of the products supplied by the vendor is misuse of these products. The customer will not hold the vendor responsible for any consequence, neither anticipated nor unforeseen, nor will the customer hold the vendor responsible for any damages or injuries resulting from misuse of the products supplied by the vendor. The customer acknowledges that ingestion or preparation for ingestion of some of the products supplied by the vendor may result in injuries and constitutes a criminal offence in Swedish law.
8.3 The customer is responsible for keeping the products supplied by the vendor in a safe place, inaccessible for minors.
8.4 We do not accept any responsibility for delays or other issues caused by circumstances beyond the control of the enterprise (Force Majeure). These circumstances may be events such as labour dispute, fire, war, government decision, reduced or absent delivery from supplier.
8.5 Furthermore we reserve the right to any changes to products and product characteristics caused by respective supplier and other factors beyond our control.
8.6 We reserve the right to make any changes, at any time, to the pricing of our products, to the characteristics of flyer programs and campaigns, and the customer acknowledges that this may occur without notice.
8.7 We reserve the right for any errors in price and product information or otherwise on the website. In the event of any inaccuracies, we reserve the right to correct this afterwards. However, we only correct the price if the error was obvious. We reserve the right for final sales, inventory differences, technical problems, changes to specifications and any typographical errors on our site. We reserve the right to cancel incorrect orders.
8.8 We reserve the right to refuse a customer purchases of our products if we believe that the customer intends to use these products in a way that was not intended by us.
8.9 Our maximum liability to you for any loss or damage arising in connection with your order is limited to the total amount of your order.
