Products
Disclaimer About The Use Of Our Products
Our products are not meant for human consumption, but strictly for technical use only. If it should come to our attention that a customer has used our products in contravention of our terms and conditions, that customer will be banned from making further purchases. If a customer should contact us with questions regarding the use of our products outside of the technical use intended by us, that customer may be banned from making further purchases.
Look up the legal status of our products in your location before you make an order. Shipments seized by customs due to unlawful import will not be reimbursed.
A customer has to be of age (18 years old by Swedish law) to make a purchase from us. We reserve the right to deny purchase orders from underage customers.
Why Choose Your Ingredients?
If you’re looking for the finest natural ingredients for your soap crafting needs, thomthom is the right place for you. We’re not the cheapest vendor there is, nor are we trying to be. Our prime focus is to bring you the best natural aromas and dyes available anywhere. And in a market where quality varies wildly, we weed out the lesser products so that you don’t have to. We’ve partnered with local farmers around the world who take great care to select those few products that live up to our high standards. In our range you’ll find nothing but first class, natural ingredients.
You can learn more about the selection process for our products in our introduction to thomthom.
Are Your Products Lab Tested?
Yes they are. Our botanical ingredients are tested for heavy metals and pathogens on their site of harvest, by a certified, third party laboratory. Our products are also tested to confirm that they can handle shipping conditions, further ensuring our customers peace of mind in their soap crafting.
Shipping
What Are Your Shipping Options?
Our shipping options outside of Sweden are Tracked parcel by Postnord (regular mail) and DHL:s Express delivery. In Sweden we offer Tracked parcel and Registered mail. All shipping options are traceable*, and you will receive a tracking code when we’ve prepared your order. The Postnord shipments can be traced here.
*With the exception of Czech Republic, where only DHL Express is traceable.
What Is the UK Shipping And Import Tax Threshold?
Brexit brought back import taxes for goods shipped from the EU into the UK. This means that all goods above a certain price point are taxed. At the time of writing this threshold is £135 (roughly €155), shipping costs not included. Orders with a total value below £135 will not be subject to import tax. Stay up to date on gov.uk.
Can I Track My Shipments?
Yes you can! All our shipments are tracked*. When your order has been prepared by us, you will get a tracking number with your order confirmation email. You’ll also find it where your orders are listed on your account page, and lastly you can track our order here by stating your order number and email.
*Except for Postnord shipments to Czech Republic.
Which Countries Do You Ship To?
We ship to all countries in the EU, as well as to the UK and to Switzerland. We do not ship to Norway or Iceland.
How Long Until I Get My Package?
Non-DHL orders placed before 3:30 p.m. CET (GMT+1) on workdays will be shipped the same day. Delivery time for international consignments is normally 2-7 workdays. You can calculate the approximate delivery time for your parcel on the Postnord site. In the ‘From’ section, choose Sweden and set the postal code to 412 82, then enter your delivery address in the ‘To’ section.
DHL Express delivery time is 1-2 workdays. DHL-orders placed before 2:45 p.m. CET (GMT+1) will be shipped the same day. Once the DHL-shipments have been picked up for delivery, DHL will contact the receiver with a more exact estimated delivery time.
All orders are shipped on workdays only, Monday to Friday.
How Do I Cancel Or Change My Order?
The cut-off time for Postnord-shipments is 3:30 p.m. CET (GMT+1). For DHL-shipments the cut-off time is 2:45 p.m. CET. If you want to make changes to or cancel your order, email us at order@thomthom.se or support@thomthom.se before the cut-off time of your order. See ‘How Do I Return A Product?’ below for information regarding our return policy.
I Never Received My Shipment. Now What?
In order for us to be able to reimburse or re-ship lost goods, the shipment needs to be insured. For international customers the insured shipping option is DHL express, while the insured domestic option is Rekommenderat brev. If you did choose an insured shipping option and your parcel is missing, just get in touch with us at support@thomthom.se, state your order number and what happened and we will sort it out for you.
Payment
What Payment Methods Are Accepted?
We accept card payment and payment by bank transfer from our international customers. Our Swedish customers can also pay with Swish.
Orders & Returns
How Do I place An Order?
On the product page of the item you want to purchase, choose quantity and click ‘Add to cart‘. In the cart section in the upper right corner you can make a final review of your order and discard items should you want to. In the ‘View cart‘ section you can change the quantity of a product and add coupons. When you’re ready, proceed to the ‘Checkout‘ section found in your cart. In the checkout, fill in your billing details and choose your method of payment. While you’re here you can also write order notes that will be read by us upon preparing your order. Read and agree to our terms and conditions before you go on to ‘Place order‘ to make your payment. Fill in the payment details requested – and you’re done!
Do I Need An Account To Place An Order?
No, you don’t need an account to place an order. See ‘Why Should I Get An Account And Become A Member‘ for information regarding membership benefits.
How Do I Track My Order?
Go to our order tracking service and use the shipment ID you received when placing your order, or go directly to Postnord.
How Do I Return A Product?
You can always return your order within 14 days after receiving it. You are entitled to refunds of unused and unopened products. You are entitled to your refund within 30 days of receiving your order.
Contact us at order@thomthom.se or support@thomthom.se to receive return address.
Membership & VIP
Why Should I Become A Member And What Is VIP-membership?
When you get an account you become a member of thomthom.se. Having a membership means that you can view your recent orders and manage your shipping and billing addresses from your account dashboard. But more importantly, you’ll automatically upgrade to VIP when all your purchases made as a member amount to 2800 SEK – about €250, providing that you accept getting newsletters and offers from us from time to time (we promise, no spamming!). As a VIP-membership, you get juicy discounts on all of our most popular products.
How Do I Know I’m Getting The VIP Discount?
First, you won’t be bothered by the announcements and banners on the site anymore. Then, at the product page, the cart and at checkout you will see the discount applied when the sum of your order is calculated.
